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Frequently asked questions(FAQ)

Frequently Asked Questions (FAQ)

1. What types of products do you offer?

We specialise in:

  • V-belts (standard and narrow)

  • Timing belts (toothed belts for synchronised drive systems)

  • Custom belts (made-to-order for special applications)

  • Belt pulleys (compatible with both V-belts and timing belts)

2. How do I choose the right belt for my machine?

To choose the right belt:

  • Refer to your machine’s manual

  • Check for any markings or part numbers on your current belt

  • Measure the belt’s profile, width, and length
    If in doubt, feel free to contact us with photos or details.

3. What’s the difference between V-belts and timing belts?

  • V-belts transmit power through friction and are commonly used in standard machinery.

  • Timing belts have teeth and are designed for precise, slip-free synchronisation.

4. Can I order a custom-made belt?

Yes! We manufacture custom belts based on your exact requirements. Provide us with specifications or drawings, and we’ll prepare a quote.

5. What are your pulleys made from?

Our pulleys are made from high-grade cast iron or steel and come in a variety of standard profiles. Custom pulley machining is also available on request.

6. Do you offer technical assistance?

Yes. Our team is here to help you identify the right belt or pulley for your system, whether it’s a replacement or a new installation.

7. How long does shipping take?

Orders are usually shipped within 1 business day of confirmation. Delivery within Bulgaria typically takes 1 working day via Econt or Speedy.

8. What is the cost of delivery?

Delivery fees vary based on location and courier. Approximate costs:

  • From BGN 5.00 to 7.00 (to courier office)

  • From BGN 6.00 to 8.00 (to customer address)
    All deliveries include an inspection before payment option.

9. Can I return or exchange a product?

Returns and exchanges are allowed only for standard V-belts and timing belts that are unused and in original condition. Approval by a staff member is required.
Custom-made products are not returnable unless defective.

10. Do you offer bulk or wholesale pricing?

Yes. We offer volume discounts for businesses or large orders. Contact us for a custom offer.

11. What payment methods do you accept?

We accept:

  • Cash on delivery (COD)

  • Card payments through myPOS (Visa, MasterCard, etc.)

  • Bank transfers (for B2B or special orders)