0

Your cart is empty.

General conditions

Terms and Conditions for the Sale of Goods via the E-Commerce Website of Adria Trading Ltd.

General Terms and Conditions for Distance Sales Agreements within the meaning of the Bulgarian Consumer Protection Act, concluded between https://www.remaci.bg/ (hereinafter referred to as the SUPPLIER) and the individual who agrees to these General Terms and Conditions (hereinafter referred to as the CUSTOMER), in relation to the ordering and purchasing of goods offered through the online store at https://www.remaci.bg/.

These General Terms and Conditions are intended to regulate the relationship between the legal entity Adria Trading Ltd., operating the website https://www.remaci.bg/, and its customers. By browsing the website, users agree to comply with these terms of use and service.

Article 1.

The SUPPLIER enables the CUSTOMER to purchase the goods listed on the e-commerce site https://www.remaci.bg/, subject to these General Terms and Conditions.

Article 2.

The SUPPLIER publishes at https://www.remaci.bg/:

  • A description and image of each product in accordance with the manufacturer’s information;

  • The sale price inclusive of VAT;

  • Delivery or courier charges (if not included in the product price);

  • Information on payment methods, delivery, and contract performance;

  • Information regarding the CUSTOMER’s right to withdraw from the contract, including conditions and procedures for returns, except in cases excluded by law;

  • The validity period of the offered prices and terms;

  • The minimum contract duration for continuous or periodic deliveries;

  • Any other information required by Bulgarian law to be made available prior to purchase.

Article 3.

To place a valid order, the CUSTOMER must correctly complete the online form with their full name, phone number, email address, delivery address, and payment method. The SUPPLIER reserves the right to reject orders with incorrect or outdated information.

Article 4.

By clicking the “Order” button, the CUSTOMER confirms acceptance of these General Terms and Conditions and becomes contractually bound by them. Upon successfully placing an order, the CUSTOMER receives confirmation via email. Further confirmation via telephone may be required for clarification.

Article 5.

Orders with incomplete or incorrect contact information are deemed invalid. The order becomes effective upon confirmation of its validity and product availability by a representative of https://www.remaci.bg/.

Article 6.

All prices are in Bulgarian lev (BGN), inclusive of VAT. Delivery costs are not included unless explicitly stated (e.g., “free shipping”). Delivery costs are borne by the CUSTOMER unless otherwise agreed. If the CUSTOMER wishes to pay in a foreign currency, an agreement must be reached on the exchange rate used.

Article 7.

Payment can be made by cash on delivery or bank transfer.

Article 8.

Ordered products are delivered in suitable packaging to the address provided by the CUSTOMER within a reasonable period agreed between the CUSTOMER and the SUPPLIER.

Article 9.

Delivery is made to the CUSTOMER or a third party authorized to receive the product. Upon delivery, a receipt or accompanying document is signed as proof. If delivery is unsuccessful due to absence or inaccessibility, the SUPPLIER is released from the obligation to deliver. The CUSTOMER may request re-delivery at their own expense.

Article 10.

The SUPPLIER is obliged to:

  • Transfer ownership of the product upon full payment;

  • Deliver the ordered product within the agreed timeframe;

  • Exercise due care in fulfilling contractual obligations.

Article 11.

The SUPPLIER has the right to:

  • Provide links to third-party websites and resources;

  • Send newsletters if the CUSTOMER has subscribed;

  • Collect and use user data in compliance with data protection laws.

Article 12.

The SUPPLIER:

  • Strives to maintain accurate and up-to-date information but does not guarantee completeness;

  • Is not liable for service disruptions caused by external factors such as force majeure or internet issues;

  • Cannot guarantee uninterrupted or error-free access to the store;

  • Is not liable for the quality or regulatory compliance of third-party products;

  • Disclaims responsibility for damages from the use of third-party resources;

  • Cannot control third-party content or resources and is not liable for their legality or reliability.

Article 13.

The CUSTOMER agrees to:

  • Provide accurate contact and delivery details;

  • Pay for the ordered products and delivery costs;

  • Accept delivery;

  • Safeguard their account and password information;

  • Notify the SUPPLIER of unauthorized account access;

  • Avoid submitting fake or invalid orders.

Article 14.

The CUSTOMER has the right to:

  • Access and update personal data online;

  • Refuse delivery under legal grounds;

  • Receive a full refund for unduly paid amounts;

  • Conduct due diligence before ordering a product.

Article 15.

The CUSTOMER agrees to:

  • Follow the published procedure for complaints and product replacements;

  • Abide by applicable laws, good manners, and internet etiquette;

  • Avoid infringing third-party rights or intellectual property;

  • Refrain from interfering with the store’s operation;

  • Not extract or copy information from the store’s database;

  • Not impersonate another person or entity;

  • Avoid engaging in malicious activities.

Failure to comply entitles the SUPPLIER to suspend access to the CUSTOMER’s account and seek compensation for damages. The SUPPLIER may also report violations to authorities.

Article 16.

Upon contract termination, the SUPPLIER will deactivate the CUSTOMER’s account and delete their password.

Article 17.

The CUSTOMER may request account deletion at any time, subject to the fulfillment and payment of outstanding orders.

Article 18.

The contract terminates under the following conditions:

  • Discontinuation of business by the SUPPLIER;

  • Website shutdown;

  • Written notice in the event of contract breach;

  • Other legally defined circumstances.

Article 19.

The CUSTOMER shall indemnify the SUPPLIER and third parties for all damages, losses, and expenses, including legal fees, resulting from breaches of contract or law, or misuse of their password.

Article 20.

If any provision is deemed invalid, the remainder of the Terms and Conditions shall remain in full force, with invalid clauses replaced by mandatory legal norms.

Article 21.

Disputes shall be resolved amicably. If no agreement is reached, unresolved matters shall be submitted to the competent court in Sofia, Bulgaria.

Article 22.

Written communication is considered valid via email, clicking electronic buttons, or checking boxes on the website.

Company Information
Adria Trading EOOD
Registered Address: 1142 Sofia, blvd. Patriarh Evtimii 21A
Manager: Dimitar Razsukanov
VAT Registration: BG202515378

Website: https://www.remaci.bg
Email: adriatrading@abv.bg
            adriatrading@remaci.bg
Phone: +359 878 41 32 42